Refund Policy

Overview and Commitment

AVENSIQ Studio is dedicated to delivering high-quality brand consulting services and ensuring client satisfaction. We structure our engagements, pricing, and payment terms with clarity and transparency. This Refund Policy is designed to provide a fair framework for addressing situations where a refund may be warranted while recognizing the substantial investment of time, expertise, and resources we commit to each engagement from the moment it begins.

This policy is part of our Terms of Service and applies to all service engagements with AVENSIQ Studio. By entering into a service agreement with us, you acknowledge and accept the terms of this Refund Policy.

Non-Refundable Deposits

The initial deposit paid at the time of engagement confirmation is non-refundable. This deposit secures your place in our schedule, commits our team's time and resources to your project, and compensates us for the discovery, research, and preparation work that begins immediately upon engagement confirmation.

The non-refundable nature of the deposit reflects the opportunity cost and resource allocation involved in reserving dedicated consulting capacity for your engagement. Once we commit to your project, we decline other potential work for that period. Even if you decide not to proceed with the full engagement, the deposit compensates us for the time and resources already committed and the preliminary work typically undertaken.

Deposit Amount

Unless otherwise specified in your service agreement, the standard deposit is fifty percent (50%) of the total engagement fee. The specific deposit amount for your engagement will be clearly stated in your service proposal or agreement.

Refund Eligibility by Service Type

Refund eligibility varies depending on the nature of the services provided and the stage of the engagement at which a refund is requested.

Consultation and Strategy Sessions

One-time consultation and strategy sessions that have been fully delivered are non-refundable. If a session is canceled by the Client more than 48 hours before the scheduled time, any fees paid beyond the non-refundable deposit may be credited toward a rescheduled session. Cancellations made less than 48 hours before the scheduled session are non-refundable.

Ongoing and Multi-Session Engagements

For engagements involving multiple sessions, phased deliverables, or ongoing consulting, refund eligibility is determined at the phase or milestone level. Completed phases are non-refundable. For phases not yet commenced at the time of cancellation, any payments made beyond the non-refundable deposit may be eligible for a partial refund, less an administrative fee of ten percent (10%) of the unearned amount.

Packaged Service Offerings

For packaged service offerings purchased at a bundled rate, refunds for unused portions will be calculated based on the standard individual pricing of services already delivered, not the bundled rate. If the value of services already delivered exceeds the amount paid, no refund will be issued.

Refunds for Cancellation by Client

If you choose to cancel an engagement after it has commenced, the following provisions apply.

Before Work Commences

If you cancel before any substantive consulting work has been performed beyond the initial discovery phase, you remain responsible for the non-refundable deposit. Any amounts paid in excess of the deposit will be refunded within the processing timeline described in this policy.

During Active Engagement

If you cancel during an active engagement, you are responsible for payment for all work completed up to the date of cancellation. Work completed includes, but is not limited to, research conducted, analysis performed, strategic documents drafted, recommendations developed, and sessions conducted. AVENSIQ Studio will provide an itemized account of work completed and the corresponding fees earned. Any payments in excess of fees earned will be refunded.

After Substantial Completion

Once substantially all of the agreed-upon deliverables have been provided and the engagement is nearing completion, no refund will be issued for any fees paid. Minor revisions or final refinements remaining do not affect the substantial completion status of the engagement.

Refunds for Cancellation by AVENSIQ Studio

If AVENSIQ Studio cancels an engagement for reasons other than Client breach, the Client will receive a full refund of all fees paid, including the deposit, within thirty (30) days of the cancellation notice.

If AVENSIQ Studio cancels due to Client breach, including failure to pay, failure to provide necessary information or feedback, or conduct that makes the engagement unworkable, the cancellation will be treated as a Client-initiated cancellation and the provisions of Section 04 will apply.

How to Request a Refund

To request a refund, you must submit a written request to AVENSIQ Studio that includes:

• Your full name and the name of your business or organization;
• The date of your service agreement or engagement confirmation;
• A brief description of the services engaged;
• The reason for your refund request;
• Your preferred contact information for correspondence regarding the request.

Refund requests should be sent to studio@avensiqstudio.com or to the mailing address listed in the Contact Information section. We may request additional information to process your request and verify your identity. We reserve the right to decline refund requests that are incomplete, unsubstantiated, or inconsistent with this policy.

Processing Timeline

Upon receipt of a complete refund request, AVENSIQ Studio will acknowledge the request within five (5) business days and provide a substantive response within fifteen (15) business days. If the request requires additional review or investigation, we will inform you of the expected timeline for resolution.

Approved refunds will be processed within thirty (30) days of the approval date. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed. If the original payment method is no longer available, alternative arrangements will be made.

Delays caused by payment processing institutions are beyond our control and will not be considered a breach of this processing timeline.

Disputed Charges and Chargebacks

We encourage you to contact us directly to resolve any billing concerns before initiating a chargeback with your bank or credit card provider. Chargebacks initiated without first attempting to resolve the matter with AVENSIQ Studio may result in the suspension of services and, if the chargeback is determined to be unwarranted, the Client will remain responsible for all fees due plus any chargeback fees assessed by our payment processor.

If a chargeback is initiated and subsequently resolved in AVENSIQ Studio's favor, the Client agrees to reimburse us for any associated fees and costs, including reasonable administrative costs incurred in responding to the chargeback.

Exceptions and Special Circumstances

AVENSIQ Studio recognizes that exceptional circumstances may arise. We reserve the right to make exceptions to this Refund Policy on a case-by-case basis in our sole discretion. Any such exception is made as a one-time accommodation and does not create an obligation to make similar exceptions in other cases or modify this policy.

Circumstances that may warrant special consideration include, but are not limited to, serious illness or medical emergencies affecting the Client's ability to participate in the engagement, force majeure events that fundamentally alter the feasibility of the engagement, and demonstrable material errors or omissions in our consulting work that significantly impact its value.

Requests for exceptions must be submitted in writing with supporting documentation and will be reviewed by AVENSIQ Studio's leadership.